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Medical billing services, Medical billing company, MIPS in healthcare, Healthcare Solutions California, HIPAA medical billing company, Meaningful use of EHRs

5 Front Desk Basics to Improve Your Medical Practice

Like in any business, front desk staff plays a vital role in healthcare affairs. The business of knowing the right person for the right job matters in healthcare more than it matters anywhere else. Because whether it is a hospital or a private practice, patients need all the attention they can get. Moreover, if it is missing out from a crucial place such as the front desk, they can expect the worst outcomes later on.

P3 Healthcare Solutions, Ontario, CA analyzes this aspect of healthcare while it deals with the IT side. Since first impressions are usually the last ones, we have to make the most of them. Otherwise, we can’t promise patients to become a long-term asset of the practice.

Greet Patients As You Mean It

Every human, related or unrelated, deserves care. When a patient decides to check-in, they deserve to be treated in the best manner by the front desk staff. Greet them with a smile because what happens at the front desk sets the tone for the rest of their visit. Making lasting first impressions and treating them like someone you care about is the key to running your medical practice. Believe me, it makes a huge difference. Higher patient satisfaction level depends on the positivity that starts right after a patient checks-in and registers their presence by the front desk.

Speak Politely on the Phone

To get by your day rather smoothly, treat everyone on the phone in a polite way. It is similar to having a patient in real in your office and talking to them. A friendly attitude, calmness in manner, and providing appropriate information are the three factors to an ideal patient-practice relationship. Because they are not well in the first place, and when someone is not well, emotions take over rather quickly. Anything that’s said and done in that situation lasts forever.

As a medical billing service, we start proceedings with clients both old and new with positivity, and replying carefully to their queries. There’s a QA team present behind the calls to check them for quality, and ensuring seamless delivery of service.

A Clean Environment Influences the Most

A clean and well-maintained waiting area has wider implications than one can imagine. A sick patient can get better just by spending some time in it. As a doctor, you speak of cleanliness now and then. How can you expect your patients to sit in a dirty room? It won’t do your practice any good.

Wipe chairs and tables with a disinfectant before they arrive and make sure the place smells good. Put the trash in the bin where it belongs. A seemingly neat and tidy place can look all messed up if the magazines are not returned to the shelves. What matters is that the visitors enjoy their stay while they wait for the physician.

Smooth Patient Workflow Needs to be In Place

From the time a patient checks-in to the time they go out of the doctor’s office, the workflow needs to be in place. I am talking about timely notifications of the arrival of the patient to the doctor. A seemingly simple visit to the doctor’s office can become a complex problem when the front desk staff fails to function.

Furthermore, the front desk has to notify patients of any delays in their check-ups. And if there are any system failures, before the IT staff can deal with it, it has to come to the notice of both the patients and their doctors. When the front desk delivers to the best of their abilities, a smooth patient flow happens as a result.

Full HIPAA Compliance for Patient Records

As a HIPAA medical billing company, P3 considers the safety of patient records as its number one priority. Because breaches of any sort can result in fines and even jail time in some cases. The same is the case with a doctor’s office.

Verification of patient information is the first thing that happens when a patient checks-in. The front desk has to stay updated on the demographic and other relevant data like the date of birth, address, and phone number.

MIPS in healthcare is an incentive program that rewards clinicians with incentives year after year with performance categories such as promoting interoperability in action. The category was previously meaningful use of EHRs ensuring quality use of Certified Electronic Health Record Technology (CEHRT). Hence, electronic health records are crucial as the US healthcare industry moves into the next phase of value-based care.

To read more about medical billing services, go here – 5 advantages of electronic medical billing services for providers

4 Tips For Accounts Receivable Management In Medical Billing

According to a report, out-of-pocket expenses have increased by 230% from what they were in the previous years. As a patient, it means our health maintenance costs have gone up and it doesn’t look like coming down any time soon. MIPS 2018 is an important advancement in this context as clinicians continue with value-based services while the state incentivizes or disincentivizes them based on their performance.

Medical billing and coding teams create accurate claims in complete synchronicity with clinical functions to stay compliant with MACRA-MIPS. Hence, a billing company that is also a HIT consultancy is vital to the MIPS reporting process.

Coming back to our topic, Group One Healthsource reports that around 40% of the healthcare providers are unable to collect $31,713 from their patients every year. The reasons why they fail to collect such a huge amount are errors in documentation of medical procedures and misinformation (we can’t really misspell or mistype date of birth). Hence, accounts receivable (AR) needs special attention to close the gap between the claimed amount and the received amount.

Given below are a few tips to improve the billing process for physicians and boost AR management permanently.

1. Focus on Error-Free Medical Claim Submissions

Late payments and claim denials usually occur due to medical billing and coding errors. The insurance companies accept only those claims that are according to their claim filing standards. The strict policies don’t have room for even minor errors.

It is important to review each claim precisely before submitting it to the insurance companies. In the case of a claim denial, you must have a professional denial management system in place. Insurance payers’ representatives can help rectify each problem efficiently.

2. Make the Payment Procedure Transparent

Another approach to minimize accounts receivable is to make payment procedures transparent. When physicians notify patients of outstanding medical expenses prior to the treatment, it becomes easier to collect payments. Hence, more and more claims come out of the unreceived pile onto the received shelf.

Billing companies inform physicians about the payments approved by the insurance companies and payers like Medicare and Medicaid. To maintain transparency in the medical billing system, professional medical billers verify the eligibility of the patient before submitting the medical claim. It reduces the problems in later on.

When you collect copayments earlier into the revenue cycle management (RCM) process, stop worrying about the escalating number of AR days. It also saves you from unnecessary paperwork later.

Medical billing outsourcing companies perform at crunch times, as their performance is crucial to the cashflow of physicians on their subscription lists. Subscribe to P3Care on this number: 1-844-557-3227.

3. Make Use of the Latest Medical Billing Tactics

Medical billing standards have changed over the years. Hence, the billing staff requires constant training and knowledge to improve their skills. It results in improved medical billing tactics for better reimbursements and reporting MIPS 2018 Quality measures to score high in MIPS.

The latest trends demand investment, but they benefit in the end. By staying up-to-date with the latest tactics, we not only reduce errors in medical claims but improve accounts receivable management as well.

4. Audit Medical Billing Process

By auditing the medical billing and coding of a certain practice, we may identify the problem areas creating the mess we know as accounts receivable. For instance, when there are frequent changes to patient’s information, errors have a high probability to occur. Such mistakes lead to outright denials.

Correct and timely identification of where the claims are choking the system is what companies like ours are trained to do. Such audits catch errors and breathe life into a billing system by streamlining the process of revenue generation.

By training the staff and physician’s financial management team, areas with glitches are more frequently identified and fixed accordingly. Soon after a claim is fixed, it gets resubmitted to the insurance company starting the appeal process. The earlier the better because then reimbursement doesn’t have to face any further delay.

Conclusion

The above-mentioned tips reduce the number of resubmissions of claims to the insurance companies. The time duration for payment collection shortens. In addition, physicians get to receive revenue in a timely manner.

P3Care’s medical billing services provide professional medical billing solutions to healthcare professionals and increase their revenue considerably via the latest billing methods.

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